Superannuation entry duplicated - bank reconciliation

I have this same problem and would appreciate any help.  Entries on the Liability account and the Expenses account appear correct as do the set up in Payroll.  The money has not been withdrawn twice but it makes for inaccurate reports - not happy!!

HI Frances47,

Thank you for your post.

Can you please provide me with more details on the issue and may I request for a screenshot of the report so we can check and investigate to assist you further?  

We hope to hear from you soon. 

Thank you, 

Cel

Hi Frances47,

We hope this message finds you well. We want to check back with you regarding your concern with your liability account and expense account. We asked for a screenshot, but we have not heard back from you. If you still need assistance with this or if you have other questions or concerns, please feel free to contact us again or create a new post. We are happy to help. 

Kind Regards, 

Cel

My linked accounts for Superannuation are as follows:

6-6220 Superannuation

2-3200 Superannuation payable

Entries from Payroll are going into the correct accounts each Payrun.

I have attached a copy of my Bank Reconciliation showing the Direct Debits to SuperChoice as Reconciled.  However the equivalent amounts are also listed as outstanding withdrawals as below:

29/9/23 September Superannuation $135.40

3/10/23 Direct Debit $135.40 (Reconciled from bank feed)

29/10/2023 October Superannuatiion $169.25

31/10/2023 Direct Debit $169.25 (Reconciled from Bank feed)

In preparing this message for the Commity I have discovered I have a Bank Rule set up to automatically place the bank feed entries into the Liabilty account.  Could it be as simple as deleting the rule??  They pay their Superannuation monthly for Cash Flow reasons so I would like to get it fixed before the end of this current month.

Thanks,

Hi Frances47,

Thank you for your response, and I apologize for the delayed response.

In order to provide you with the most effective assistance, we'll need to conduct an investigation into how transactions are being recorded. I recommend starting by checking the journal security report to identify any duplications. If it is, then you'll need to manually delete the duplicate transactions. As for the bank rule, consider turning it off to allow for manual matching of transactions from your bank feed.

Please let me know if you require further assistance.

Cheers,

Princess