Transactions not matching in bank feed

Question

Hoping someone can help please 🙏Transactions from MYOB and another software are not matching in the bank feeds. For example an accs pble batch, a wages batch (both .aba files) and other transactions generated in MYOB are not matching the bank feed transactions. When I select "Find" the transactions are not there.The transactions are in the bank register and have gone through to the bank ok.I contacted the help line (1300 number) on Friday afternoon but after one hour they weren't able to help me. (To be honest it's a very difficult platform to use for help.) &nbsp;How do I get the transactions to appear in the bank reconciliation? I can't duplicate them because they are already in the accounts.&nbsp;To say I am desperate is an understatement!&nbsp; Looking forward to hearing from you!&nbsp;

pobblebonk · Answer

Further to this, this is only happening in one bank account, we have several. The other bank accounts are matching normally.&nbsp;

earl_hd · Answer

Hi Pobblebonk,Thanks for sharing the details. I'm sorry to hear about your experience with our team. This can be quite tricky sometimes, Often a transaction won’t appear because it has already been reconciled. When you have a moment, could you check whether this transaction is marked as reconciled? You can also visit this help page for more information about: Reconciling your bank accounts
For more help, you can also reach out to our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Transactions not matching in bank feed

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