Forum Discussion

TSGTanya's avatar
TSGTanya
Trusted Cover User
3 years ago

Transactions showing on Bank Register but not showing on Bank Feeds.

After my lovely bank cancelled our credit card in error I'm now finding a selection of bank feeds are not showing yet they are in the bank register. I've tried to delete a transaction and re enter with no luck. Any suggestions here? 

 

Also related to same issue, a selection of transactions in myob are showing on the old cancelled card when should be showing on the new one. 

 

Any help with this would be greatly appreciated?

 

I'm also having issues with balancing all this now too but if i can resolve the above I might be able to work that part out. 

4 Replies

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  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    3 years ago

    Hi

     

    The bank feed for the new credit card needs to be linked to the new gl account code you set up for it.

     

    In the bank feed screen in the top left hand side there is manage bank feeds - go into that and verify that the new credit card has  been linked to the correct MYOB gl account 

    ( screen shots 1 and 2 )

     

    Regarding the entries you say are in the bank register but not matching in the bank feed, I suggested that you go into reconcile from bank feed (bottom left hand corner) and see whether the transaction and see if it is ticked in the reconcile accounts screen ( i believe you said they appeared in the bank register).

     

    (screenshot 3 & 4)

     

    To change the transactions that have been allocated to the incorrect credit card - I suggest that you go into the transaction and depending on the type change the credit card it is paid from. This is straightforward in a spend money/receive money transaction but a pay bill transaction will need the payment to be deleted and redone with the correct credit card selected

     

    Hope that helps

     

    Lisa

  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    3 years ago

    Hi

     

    go into the reconcile bank screen

     

    are the transactions you are looking for ticked ? This mean they have been reconciled. If you untick them they can be seen again to be matched

     

    when you set up the gl account for the new card did you make a new account number and link it to the new credit card or use the existing account code ? If you used the same account they will be allocated to that account

     

    Hope this helps

     

    Lisa

  • TSGTanya's avatar
    TSGTanya
    Trusted Cover User
    3 years ago

    There are no transaction to see, I understand the process. They are not in hidden or in approved or in pending but they are showing in the bank register. 

     

    New card set up is with new account number. No linking. These transactions are not showing in either card new or old. 

     

    Any suggestions? 

  • TSGTanya's avatar
    TSGTanya
    Trusted Cover User
    3 years ago

    Bank feeds are already linked correctly.

     

    These transaction are missing other than in the register. 

     

    I understand how to change what account it is paid from. 

     

    There is something wrong with myob, my accountant has stated this also. I have some help from another post reply, thanks for your time.