Unable to match bank feeds for credit card transactions
Hi,
As of the 5th April the MYOB credit card payments are not automatically being allocated to the Undeposited funds account. The invoices are being closed when the payment is automatically allocated and the surcharge is being credited to the correct account. I am unable to allocate the total amount (Invoice amount including surcharge) from my bank feeds. "Possible matches found" comes up next to the bank feed transaction but when I click on it nothing comes up. I am able to find the invoice but unable to match it due to the bank feed amount being different to the invoice amount. How do I resolve this? Why are these payments no longer being reflected in the undeposited funds account? The transactions are reflecting on the bank register and have not been reconciled.
Would appreciate your help!