I have an old version and I used to phone MYOB to get confirmation codes. This service is no longer available so I had to activate my company file in an online help area created for older MYOB products to gain a confirmation code. After finally getting my file confirmed and activated I now can't get it out of read-only. Can someone please help as I need to run the year-end accounts. Will I need to send my serial number etc to someone to help please?
Hi Davina
Your comments are a little confusing - what exactly do you mean by 'After finally getting my file confirmed and activated I now can't get it out of read-only'
After entering a 12 character Confirmation Code, did you receive a 'Congratulations...' message? If yes, the file should no longer be read-only. Perhaps attached a screenshot of the Setup > Company Information > License screen
Regards
Gavin
Hi Gavin
Sorry, my explanation was a bit confusing.
Originally my MYOB file got locked because it needed to be activated with the 12 digital confirmation codes and it took me a while to work out how to get the code online, see below https://help.myob.com/wiki/display/GEN/Activating+and+confirming+older+MYOB+products#expand-Whatifmyfileislocked
Once it was all unlocked and activated with the 12-digit code, it only allowed me read-only access and I can't change the read-only access, so I need help with that. Also yes I did get a message saying congratulations and then went to enter some transactions but was stopped as it had become read-only.
Hope that all made it a bit clearer
Thanks Davina
Hi Davina
Read-only is possibly due to your access level within the file. If you are signing is as Administrator, you should have full permissions. If signing in as another user, your permissions are set by the Administrator and you may not have permission to process that type of transaction.
Regards
Gavin
Hi Gavin
Yes, I understand about access levels and I am the administrator. I wish it was something as simple as that. I am the only one in the business who uses MYOB. Can you think of anything else it might be?
Regards
Davina
Hi Davina
First check that your computer system time is correct. Second attach full screenshot as per my original post.
Regards
Gavin
Thanks Gavin will do. Its on a computer at a business that I only work at 1 day a month and I don't have access to my emails from there so will just take photos of the screen and attach for you when I there later on this week.
