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ces108102CES's avatar
ces108102CES
Contributing User
2 years ago
Solved

Read only

Please I have been set as read only. Very frustrating as according to my account I am paid up.

Serial no. *************

 

Thanks Des

  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi NickCooper4 

     

    As indicated on Must Read: AccountEdge Information before upgrade MAC OS Catalina (10.15), that after exploring a large range of options we do reject to announce that AccountEdge will not be Catalina compliant. Should clients wish to upgrade to Catalina we do recommend contacting our phone-based team to discuss options available to their situation.

     

    For those able to stay on the Mojave operating system, AccountEdge will operate as normal and all functionality remains the same for the foreseeable future

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi ces108102CES,

    Thank you for your post. Upon review, your account has been successfully activated and is now operating smoothly.

     

    Feel free to post again, we're happy to help!
    Regards,
    Earl

  • michaelpeart's avatar
    michaelpeart
    3 months ago

    Hi I am having the same problem - I have updated credit card payment - created another USER under a new email and given admin rights and am still getting "Read Only" help please :-)

     

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      3 months ago

      Hi there michaelpeart,

       

      Setting up another user with admin access is a great first step. I've also checked your account, and your subscription is still active. Since your file is still showing as read-only despite this, it's best to get in touch with our support team directly on Live Chat via our virtual assistant, MOCA, for more help.

       

      Cheers,

      Doreen

      • michaelpeart's avatar
        michaelpeart
        3 months ago

        Hi Doreen
        The virtual assistant can’t help with this one and I’ve left a note directly with the support team - unfortunately no one’s coming back to me. Would you be able to reach out to someone in the team and have them contact me ASAP to help fix the issue as I can’t use payroll on many of the other features?

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Please I have been set as read only. Very frustrating as according to my account I am paid up.

Serial no. *************

 

Thanks Des

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Please I have been set as read only. Very frustrating as according to my account I am paid up.

Serial no. *************

 

Thanks Des

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Very frustrating as according to my account I am paid up. Serial no. *************   Thanks Des","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:856104"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:887808"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:855912":{"__typename":"Conversation","id":"conversation:855912","solved":true,"topic":{"__ref":"ForumTopicMessage:message:855912"},"lastPostingActivityTime":"2025-02-03T15:58:37.019+11:00","lastPostTime":"2025-02-03T15:58:37.019+11:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:855912":{"__typename":"ModerationData","id":"moderation_data:855912","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:855912_2":{"__typename":"Revision","id":"revision:855912_2","lastEditTime":"2024-01-31T15:29:01.083+11:00"},"CachedAsset:theme:customTheme1-1744735303897":{"__typename":"CachedAsset","id":"theme:customTheme1-1744735303897","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Read only","moderationData":{"__ref":"ModerationData:moderation_data:856104"},"body":"

Hi ces108102CES,

Thank you for your post. Upon review, your account has been successfully activated and is now operating smoothly.

\n

 

\n

Feel free to post again, we're happy to help!
Regards,
Earl

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-01T15:15:40.562+11:00","lastPublishTime":"2024-02-01T15:15:40.562+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":216},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Maint/message:855912/message:856104","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:354157":{"__typename":"User","id":"user:354157","uid":354157,"login":"michaelpeart","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-01-30T08:41:43.530+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:354157"},"ModerationData:moderation_data:887808":{"__typename":"ModerationData","id":"moderation_data:887808","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:291050":{"__typename":"User","id":"user:291050","uid":291050,"login":"Doreen_P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-19T12:37:23.793+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:291050"},"ForumReplyMessage:message:887808":{"__typename":"ForumReplyMessage","uid":887808,"id":"message:887808","revisionNum":1,"author":{"__ref":"User:user:354157"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Maint"},"parent":{"__ref":"ForumTopicMessage:message:855912"},"conversation":{"__ref":"Conversation:conversation:855912"},"subject":"Re: Read only","moderationData":{"__ref":"ModerationData:moderation_data:887808"},"body":"

Hi I am having the same problem - I have updated credit card payment - created another USER under a new email and given admin rights and am still getting \"Read Only\" help please :-)

 

 

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Hi there michaelpeart,

\n

 

\n

Setting up another user with admin access is a great first step. I've also checked your account, and your subscription is still active. Since your file is still showing as read-only despite this, it's best to get in touch with our support team directly on Live Chat via our virtual assistant, MOCA, for more help.

\n

 

\n

Cheers,

\n

Doreen

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Hi Doreen
The virtual assistant can’t help with this one and I’ve left a note directly with the support team - unfortunately no one’s coming back to me. Would you be able to reach out to someone in the team and have them contact me ASAP to help fix the issue as I can’t use payroll on many of the other features?

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