Hi ces108102CES,
Thank you for your post. Upon review, your account has been successfully activated and is now operating smoothly.
Feel free to post again, we're happy to help!
Regards,
Earl
Hi there michaelpeart,
Setting up another user with admin access is a great first step. I've also checked your account, and your subscription is still active. Since your file is still showing as read-only despite this, it's best to get in touch with our support team directly on Live Chat via our virtual assistant, MOCA, for more help.
Cheers,
Doreen
Hi Doreen
The virtual assistant can’t help with this one and I’ve left a note directly with the support team - unfortunately no one’s coming back to me. Would you be able to reach out to someone in the team and have them contact me ASAP to help fix the issue as I can’t use payroll on many of the other features?
Hi michaelpeart,
It looks like there is already someone working on your case, and they have sent you an email. You can reply to the email you received to get this sorted as soon as possible. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.
Regards,
Earl
