Initialisation Error when opening AccountRight v16 Company Files

Hi chrisCTG 

Thanks for your post and Welcome to the Community Forum.

Generally speaking, an Initialization error means that something hasn’t started in the background, often these can be related to the Windows registry. As such simply uninstalling and reinstalling doesn’t always solve the issue.
 

Instead, I'd recommend uninstalling AccountRight first. Once uninstalled you will need to delete or rename the program folder on your computer, as well as run the registry cleaner to remove the registry entries for AccountRight. You can locate the AccountRight registry cleaner on our Help Article Fixing Issues uninstalling AccountRight v19. 
 

Note that you need to ensure that your computer meets the system requirements for your version. It's also worth disabling any antivirus that you have on your computer when reinstalling AccountRight. 

Let me know if you require any further assistance with this. I'm happy to assist you.

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

I am using old accounting package v16 on Windows 11. After upgrading AVG Antivirus, suddenly I have thie error. I have unistalled it twice and then reinstaled v16. But the 'initialising error' does not go away. Please help I need to prepare Jul-Sept 23 BAS.

Hi Rakesh1,

Thank you for your post and welcome to the Community Forum. I hope you find it a wealth of knowledge. 

I understand that you receive an initialization error. This error means that something has not started in the background often these can be related to the Windows registry.  Note that you need to ensure that your computer meets the system requirements for your version. It is also worth disabling any antivirus that you have on your computer when reinstalling AccountRight. You can also try these steps to fix the issue.
 

• Open the System Properties control panel applet
• Go to Advanced tab and click on Settings >> under Performance.
• Go to the Data Execution Prevention tab, click Add and navigate to "Myobp.exe" wherever you installed - AccountRight
• Click OK,

If you need further assistance with this, please feel free to post again. We are happy to assist you. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks, 

Cel

Hi Celia

I am actually using Accounting Plus v16. There is no file with name 'Mtobp.exe'. The accounting file I have is 0Atlantis_Education_&_Migrat (myob16.Final.2014).myo. I did add this as suggested, but did not work.

I need help please.

Hi Rakesh1, 

Thank you for providing an update on the issue. 

I appreciate you in confirming that you are currently using v16 in windows 11. And we sincerely apologize for the inconvenience you have experience. In this matter, we cannot say if it will work on windows 11, as it is an unsupported product, there will not be any testing on it with windows 11. 

If you need further assistance, please feel free to post again. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks, 

Cel

Hi Celia

Thanks. I have just downloaded Account Right 2020.20 from an email sent to me in 2020. But I am unable to confirm my company file as it first asks for updating to the latest version of Account Right and then it asks for a new serial number or subscription once I downloaded the latest version. Please help me confirm the company file from old v16 so I can use the Account Right. The phone support is not working please.

Hi Rakesh1,

Sorry for the inconvenience, can you please try to login to myaccount.myob.com. We would also recommend downloading the latest version of AccountRight in this Link. Your patience is very much appreciated. 

Feel free to post again if you still need help.

Thanks, 

Cel

Hi Celia

Thanks.

I logged into my account first. Then downloaded Account Right. It asked me to confirm my file.

The error message is Account Right Subscription Required.

So I am back to the same issue again, no progress please.

Hi Rakesh1 

I just wanted to check when you tried the below solution, that you definitely had the correct executable file for your version of MYOB? I have multiple versions on my system and have renamed the versions to MYOB16.exe, MYOB17.exe, etc to distinguish between these. Plus these helps stop the Blocked App error by Windows as well. Keep persisting as you should be able to get v16 working on Windows 11, same as Windows 10.

Cheers

Liz

majubawest@hotmail.com

PS - contact me via email if you still can't get it to work as I may have other suggestions.

Hi Liz

Thank you. Yes I tried the 2019 post solution, but it did not work on two od our PC's. The problem is not Windows 11 on which everything was ok till we upgraded AVG Anti Virus from 1/10/23.

v16 still works on old stadby Lap we have where anti virus was not upgraded.

But I dont mind going into Account Right now if the file can be upgraded somehow. Only if I can get phone support I know it can be done, but no one in MYOB seems to help with that. Sad!