Forum Discussion

nzfarrier's avatar
3 months ago

Invoice App

I have just up graded my phone to a fold 6, Now i cant get the Invoice app to open up fully before it closes, does anyone have the same issue

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi nzfarrier

     

    I see you need help with using the Invoice app in your Fold 6 phone. In my understanding, since the Fold 6 is a new device it may not be compatible with the invoice app yet. The phone may need a couple of security updates before it opens older apps. Additionally, I recommend uninstalling, reinstalling the invoice app, and restarting the phone to see if it will make any difference. 

     

    Let us know if you need any other help.

     

    Thanks,

    Genreve

    • Hi

       I've reinstalled 3 or 4 times

       Still not working . 

      What do you mean by security updates??. Thanks for your help

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi nzfarrier,

         

        Thank you for your patience. Could you please let us know if you are seeing any specific error messages when using the invoice app? This will help us understand the issue better and provide a more accurate solution.

         

        Regards,

        Sai