Forum Discussion

RhondaMP's avatar
RhondaMP
Experienced Cover User
2 months ago

Accounts payable liabilities not showing in Balance Sheet report

Here's an interesting one for the brains trust on here.

 

When we run a Balance Sheet on one our MYOB files (we have several), the Trade Creditors are not showing in the report.

This is only happening on one file.  The rest are okay.

I went into the two ledger accounts to see if I could find an error in the way that they have been set up and they are fine.

When I then tried to cancel or escape out of the card for that GL account, I get a weird error message.

I've attached two screen shots showing the balance sheet with nothing in accounts payable and the error message when I looked at the GL code. 

Something has obviously become corrupted somewhere.

The file was originally set up in 2015.

Has anyone ever seen this before and how do I fix it?

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi RhondaMP,

    Appreciate you sharing the screenshots—it’s definitely unusual that this is only happening in one file while the others are fine. Since you’re also seeing an error message when accessing the account, there might be something going on in the background that needs a closer look.
     

    We’d recommend reaching out to our team so they can check things on the backend and help resolve any possible file corruption issues. Make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl