DIFFERENCE BETWEEN ACCOUNT RIGHT AND BROWSER VERSION ON P&L CASH REPORT

Hi SherylMack,

Thanks for raising this.

Well, you’ve spotted one of the differences between the Desktop and Browser versions of AccountRight—P&L Cash reports often show different figures because they pull the data in slightly different ways. The good news? You can rely on the P&L Cash report in the Desktop version as it’s designed to be more accurate for cash-based reporting.

That said, it’s always a good idea to check your General Ledger (GL) reports as a precaution. Sometimes mismatches can happen because of:

• Transactions coded to the wrong account.
• Missing links between payments and their corresponding transactions (like a sale missing its COS).
• Dates that don’t align properly, affecting which period a transaction appears in.

A quick scan of your GL can usually catch and fix any unusual entries causing these issues.

You can also reach out to our team for further information. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Thank you for clarifying that I can rely on the Desktop version.  I do see it as a problem though, that the online version, therefore, should not be relied on!  We all pay a considerable amount for our MYOB subscriptions, and it is not unreasonable to expect that either version will be correct.  I haven't as yet gone through the GL for both versions, but I will.  A quick look though, shows that each individual transaction is correct and identical in both versions, so there must be some issue with the reporting mechanism - which, to be honest, is not great!  I do hope this can be rectified. Thank you though for your swift response.