Forum Discussion

mezz's avatar
mezz
Experienced User
3 months ago

Printing

Hi 

I now get this message when I try to print anything on the desktop from myob.

see attachment.

How do I fix this

 

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi mezz,

     

    Sounds like your MYOB's throwing a bit of a tantrum with that "this app doesn't support print preview" message. Don't worry, we'll get you back printing in no time!

     

    A couple of quick tricks you can try:

    • Close MYOB and re-open it, then give printing another whirl.
    • Restart your printer. Sometimes it just needs a little reset to behave.
    • A quick restart of the computer can often do the trick too.

    We've also got a handy articles with more printer troubleshooting steps here: Printing from AccountRight and Troubleshooting offline printer problems in Windows - Microsoft Support.

     

    If it's still being stubborn after that, best to jump on live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so they can help get it sorted for you.

     

    Regards,

    Sai