Recently at start up, AccountRight reports that it can't connect to the Internet but it is clearly online.

Hi RC-3, 
 
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for bringing your concern to us. We are sorry to hear that you are having difficulties with the pop-up "can't connect to the internet" and we appreciate your patience during this time. 
 
Regarding your concern, connection errors are generic and can have multiple causes. You may check your Internet Explorer settings: 
 
1. Close AccountRight. 
2. Open Internet Explorer (click the Start button and type Internet Explorer then click the first result). 
3. Click the Settings icon and choose Internet options. 
4. Click the Advanced tab. 
5. Scroll down near the bottom and select the option Use TLS 1.2. 
 
 
 
6. Click OK to save your changes. 
7. Open AccountRight and open your company file. 
 
 
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,   
Leneth

Thanks for having a crack Leneth but I have a couple of questions.

1. I cannot open IE any longer. Any attempt to open IE results in MS Edge being opened.

2. I can't find any TLS settings in MS Edge.

Also, my default browser is Firefox on a Windows 10 box and I don't use the 'browser' version only the Desktop version.

Maybe if you can let me know why you targetted the TLS setting perhaps I can look a bit further. As I mentioned, everything was running OK until just a few weeks ago and I have tried on another PC with the Desktop version as well.

Thanks in advance.

OK, for Edge I found this:

https://help.hotschedules.com/hc/en-us/articles/360020184072-Release-Notes-TLS-Enabling-TLS-1-2-on-web-browsers

I opened Internet Options and found that 'Use TLS 1.2-ON' was already ticked.

Apparently it is ON by default for MS Edge on Windows 10.

Hi RC-3, 
 
Thanks for trying the steps on your end. 
 
We are checking the TLS setting or Explorer Settings to ensure proper integration, troubleshoot issues, customize the user experience, and maintain compliance with regulations. It helps businesses streamline processes, minimize errors, and ensure the smooth functioning of integrated applications. 
 
If this doesn't help, we have also found a common cause of connection errors is security software or virus checkers. This type of software often runs checks on the communication channels used by AccountRight which can cause interruptions. 
 
Not only can this cause connection errors, but it can also affect AccountRight’s speed and performance. But you can prevent your security software from interfering with AccountRight by setting up exclusions. See Speed and Performance Tips for more details. 
 
 
Please do not hesitate to post again if you need help in the future. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,   
Leneth

Thanks again Leneth.

Yeah, I don't use any 3rd party AV software, only Windows Security.

As I mentioned, this just started happening out of the blue. I was pretty sure that other people may be experiencing the same thing but perhaps not.

At the same time, I have to sign in to MYOB online for each use. I used to be able to check a box and say 'remember this device for 30 days' but that doesn't seem to hold anymore either.

As I have tried on two machines I am kind of happy it is not something at my end.

Thanks for your kind assistance in any case.

Hi RC-3,

Apologies for the delayed response. I'd like to inquire if you're still experiencing the issue. If it persists, I recommend switching to Internet Explorer as your browser to see if the problem persists there as well.

Looking forward to hearing from you soon
Regards,
Earl

Hi RC-3, 
 
Thank you for updating us. We're pleased to hear that you've successfully resolved the issue. Regarding your other concern, could you please confirm whether you are encountering any error messages, or could you provide additional details about the issue you're experiencing with the PDF print output? This information will help us better understand and address the issue.
 
 
Please let me know if you need further help. 
 
Cheers,   
Leneth 

Hi RC-3, 

I hope everything is going well for you today. I just wanted to follow up on whether you still require assistance with your concern. If yes, could you please confirm whether you are encountering any error messages, or could you provide additional details about the issue you're experiencing with the PDF print output?

Please do let us know how you go, and feel free to post again anytime you require further assistance.

Cheers,   
Leneth