Forum Discussion

RC-3's avatar
RC-3
Contributing User
12 months ago

Recently at start up, AccountRight reports that it can't connect to the Internet but it is clearly online.

Hello, I moved from Accounting Plus v18 to AccountRight about 2 years ago. However, in just the last few weeks, when I start up AccountRight I get a pop-up saying that AccountRight 'can't connect to ...
  • RC-3's avatar
    RC-3
    11 months ago

    Hey Earl,

     

    Thanks for getting back to me.

     

    I still can't understand the link with browsers when I am using the Desktop version.

     

    Anyway, when I opened up MYOB earlier this week, the same dialogue box about "can't connect to the Internet" displayed. Then a few seconds later I received the usual "Accountright has been updated to use the new version restart Accountright" or words to that effect. So, as I usually do, I restarted and opened my company file in the updated version.

     

    No "warning about the Internet" dialogue box showed. And I haven't seen it since with the latest version. The version I am now on is 2023.11.1.7

     

    So for all intents and purposes it looks like it was a bug that was fixed in the update.

     

    Now, if only the pdf print output could be fixed........

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi RC-3,

Apologies for the delayed response. I'd like to inquire if you're still experiencing the issue. If it persists, I recommend switching to Internet Explorer as your browser to see if the problem persists there as well.

Looking forward to hearing from you soon
Regards,
Earl

RC-3's avatar
RC-3
Contributing User
11 months ago

Hey Earl,

 

Thanks for getting back to me.

 

I still can't understand the link with browsers when I am using the Desktop version.

 

Anyway, when I opened up MYOB earlier this week, the same dialogue box about "can't connect to the Internet" displayed. Then a few seconds later I received the usual "Accountright has been updated to use the new version restart Accountright" or words to that effect. So, as I usually do, I restarted and opened my company file in the updated version.

 

No "warning about the Internet" dialogue box showed. And I haven't seen it since with the latest version. The version I am now on is 2023.11.1.7

 

So for all intents and purposes it looks like it was a bug that was fixed in the update.

 

Now, if only the pdf print output could be fixed........

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    11 months ago

    Hi RC-3, 
     
    Thank you for updating us. We're pleased to hear that you've successfully resolved the issue. Regarding your other concern, could you please confirm whether you are encountering any error messages, or could you provide additional details about the issue you're experiencing with the PDF print output? This information will help us better understand and address the issue.
     
     
    Please let me know if you need further help. 
     
    Cheers,   
    Leneth 

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