Forum Discussion

owais's avatar
owais
4 years ago

Hybrid Sale layout type gives error that layout is not hybrid - error 1009

Hi, My customer creates a new company in the month of July and after starting a new company my MYOB API shows error 1009 while creating the invoice, if I change the layout to services then qty not showing up, and if I change it back to service and item layout than it gives me error 1009.

I am not able to trace the issue and support redirects me to the article ( https://apisupport.myob.com/hc/en-us/articles/360001325496-Hybrid-Layout ) which I have already gone through multiple times. I am not able to see the solution to the issue. 

 

Kindly help me I am stuck with this problem for the last 2-3 weeks

 

Regards,

Eusopht

@Hannah_B
Hybrid Layout
  • Han-Solo's avatar
    Han-Solo
    MYOB Moderator
    4 years ago

    Hi owais, 

     

    Thanks for reaching out, I can see you have a ticket with us in our inbox. If you could reply to this ticket from the developer's email address so we can get some extra details from you. Can you please send us a full HTTP trace (including request and response headers, URI and message body/JSON) for the request that is returning the error? The information we are looking for is shown on our [help page] (https://apisupport.myob.com/hc/en-us/articles/360000492176-Raising-a-ticket-with-MYOB-API-Support) here which will help us to narrow down where the issue is occurring.

     

    Please send these details via the support inbox as these are sensitive details within the trace. 

     

    Thanks, 

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