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Alpamayo's avatar
Alpamayo
Contributing Cover User
4 years ago

Trouble connecting with Channel Up

We are having issues connecting our MYOB Accountright file to Channel up. When attempting to push orders from Channelup to our MYOB AccountRight, we receive an error stating hybrid layout is not enabled. I've attached the actual error received by the MYOB processor when attempting to create an invoice. 

 

The ability to export orders with accounts as order line items will only work with company files that support the "Hybrid Layout Transactions" format. This was a feature introduced in MYOB AccountRight 2020.1, and we are using AccountRight version 2021.4, which should allow the "hybrid layout" functionality. Additionally, we have completed the steps given by MYOB to enable "hybrid layout" in our company file - however the problem still remains. 

  • Han-Solo's avatar
    Han-Solo
    MYOB Moderator
    4 years ago

    Hi Alpamayo, 

     

    Thanks for reaching out, 

     

     In order to use the hybrid layout via the API, this needs to enabled from within the file first.
    To do this:

    1. Open the file in the web browser.
    2. Click on the business name in the top right.
    3. Select Sales settings. ( for Purchases, select Purchase settings)
    4. Change the field layout to Service and Item.

    Please see our support note on this error HERE.  

     

    • Alpamayo's avatar
      Alpamayo
      Contributing Cover User
      4 years ago

      Hi Han-Solo 

      Thank you for your response. Not sure if you are the same Hannah but we have an email chain with developers@myob.com with Tana and Hannah regarding this issue but no one is responding to my emails now hence why I started this post. 

       

      Why have done the steps you mentioned but are still having the issue. When attempting to push orders from Channelup to the MYOB AccountRight we receive an error stating hybrid layout is not enabled despite having followed the steps. 

      The company file must support "Hybrid Layout" in order to integrate with Channelup but following those steps to enable the feature has not worked for us. 

      Thanks

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