2FA email delays

I have just spent 1 1/2hrs trying to get into my myob with 2FA code delays. 

I actually received 10 codes, 9 of which didn't work because of delays in receiving them (20 mins in some cases).

By this time, I had asked for a resend - when it came through, it was the previous code and had expired.

To try and establish and alternative, guess what you have to do? Sign in.....which I couldn't because of the delays!

Tried support but just kept getting sent in circles.

So frustrating.

No problems yesterday...today, ....a nightmare.

My journey started at 8.50 ish.....finally got in at 10.30. 

Hi robs1,

I'm sorry to hear that you're still experiencing the issue regarding the delays in receiving your 2FA emails. I can see that your account has been raised to our development team for further investigation. They are currently looking into the issue to ensure a swift resolution.

In the meantime, for troubleshooting steps, please refer to this link: Getting help with two-factor authentication

If the Security and Account section in your profile appears blank, this may indicate a display error or a possible syncing issue. Kindly try accessing it from a different device or browser.

Regards,

Sai 

Having the same issue here...AGAIN. What an absolute joke! I just received 4 codes all at once after I gave up trying to get them via text and tried again on email. On Friday on a different login it took ALL DAY to get a code. And yes you can't sign in to make an alternative as you need a code to login. 

Hi my problem was Bigpond email.  I have had this problem with Telstra and other companies  when there invoices etc wouldn't send to me after their company upgrades.  The solution was for that company to manually type my email address and send me an email from their system (not picked up auto) and thereafter all was back to normal.

Unfortunately this could not be done from MYOBs system and may not have even worked in this case. Like you I couldn't get access to change the 2FA method.

I had to ring them and patiently wait to have my 2FA changed to SMS.  The person I spoke to was very helpful. He said it was a Bigpond issue. I did not want to use SMS but had no choice.  The Bigpond emails took so long they always timed out when applied. He gave me a code to copy and keep so if my phone was forgotten I could use the back up code.

I too lost a lot of work time sorting it out so hope this helps.

hi robs1, it does help :-)

I am also with Bigpond but without your reply would never know that this could be what is causing the problem.

It's the going around in circles that does my head in. Trying to get information out of MOCA .........is well, a waste of time. 

I have always found anyone I spoke to directly very helpful....and so much quicker.

Well this is nuts. Received at 2:30pm code from when I tried to login at 10am. And yet the text code to login here arrived immediately. So hit and miss on both email and text. 🤬🤬

So the only thing I have found that helped (as I was ready to walk away last week) - 

I ended up phoning MYOB because trying to get help via MOCA was for me, a waste of time and added to my frustration.

It was a comment that I read from robs1 re Telstra bigpond that made me take this further.

The guy I spoke to from MYOB was very helpful.....my frustration lies in the fact that it could have been solved within 5 mins if I had been able to access him first up.

There is some communication problem between MYOB and Telstra, and so emails are being delayed to a point where they become useless.

I ended up having to change to an SMS code sent to my phone - not an ideal solution as I am not in on a day that MYOB is accessed by someone else. I was desperate though so changed to this. It means I have to be available on my day off to allow them access to MYOB.

The SMS code has been quick and efficient, but it would be good if we had been made aware of the Bigpond issue instead of flailing around in the dark getting more and more upset.

How about a flashing message across their community page for issues that affect multiple users??

I find their online assistant to be very unhelpful. 

It just sends me around in circles.

I'm keeping my fingers crossed that I have no more issues, but not holding my breath.

Hi Tish_Wise62 , MYOB recommend that every user has a unique email account, which would resolve your issue (about being always available). Is that not possible in your case?

Hi Mike,

Unfortunately no. 

He does not have an email address, but even if he did - it would be through bigpond so would not resolve this particular issue of delays.

He just uses it as a platform to calculate the pays. I actually enter them when I come through the following week.