2FA email delays
Hi previous problems were solved but open today and the 2FA emails are delaying again. How long do we have to wait before the sign in times out? I had to go to my Testra webmail to get the 2fa in t...
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I have just spent 1 1/2hrs trying to get into my myob with 2FA code delays.
I actually received 10 codes, 9 of which didn't work because of delays in receiving them (20 mins in some cases).
By this time, I had asked for a resend - when it came through, it was the previous code and had expired.
To try and establish and alternative, guess what you have to do? Sign in.....which I couldn't because of the delays!
Tried support but just kept getting sent in circles.
So frustrating.
No problems yesterday...today, ....a nightmare.
My journey started at 8.50 ish.....finally got in at 10.30.
Having the same issue here...AGAIN. What an absolute joke! I just received 4 codes all at once after I gave up trying to get them via text and tried again on email. On Friday on a different login it took ALL DAY to get a code. And yes you can't sign in to make an alternative as you need a code to login.
Hi my problem was Bigpond email. I have had this problem with Telstra and other companies when there invoices etc wouldn't send to me after their company upgrades. The solution was for that company to manually type my email address and send me an email from their system (not picked up auto) and thereafter all was back to normal.
Unfortunately this could not be done from MYOBs system and may not have even worked in this case. Like you I couldn't get access to change the 2FA method.
I had to ring them and patiently wait to have my 2FA changed to SMS. The person I spoke to was very helpful. He said it was a Bigpond issue. I did not want to use SMS but had no choice. The Bigpond emails took so long they always timed out when applied. He gave me a code to copy and keep so if my phone was forgotten I could use the back up code.
I too lost a lot of work time sorting it out so hope this helps.
hi robs1, it does help :-)
I am also with Bigpond but without your reply would never know that this could be what is causing the problem.
It's the going around in circles that does my head in. Trying to get information out of MOCA .........is well, a waste of time.
I have always found anyone I spoke to directly very helpful....and so much quicker.
