Forum Discussion

Stanstrata's avatar
Stanstrata
Contributing Cover User
4 months ago

Additional Company File

We have Accountright with 2 online files and one local file.

 

Our finance team has asked for the third file to be uploaded to the online service.

 

  • we do not need payroll on the third file
  • I attempted to upload the third file to online - it said we needed another subscription. 

Is there anyway I can do this without calling spending hours in the queue ?

 

Thanks.

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    4 months ago

    Hi Stanstrata,

     

    Thanks for posting.

     

    Absolutely, you don't have to spend long hours on the phone for support. The process of adding another company file can be a bit tricky, as it involves reviewing your current subscription. To save time, you can create a support ticket through My Account (myaccount.myob.com) or contact our sales team via this link. They can provide detailed information and help you understand which MYOB product subscription is best if the third file doesn't require payroll.

     

    Feel free to post again anytime you require further assistance.

     

     

    Kind regards,

    Shella