It's so annoying and silly that MYOB now even removed the "trust for 30 days", where we have to manually input both email address and password every single day. The silly thing is that the "trust device for 12 hours" function is used as an advantage. How do developers feel about manually login all systems you use every day? Live chat said that the removal of trust for 30 days is as per users' request. This is even more silly. the need to log in every 30 days was already a competitive DISADVANTAGE compared with other accounting systems which auto-login can be set up at the beginning of users' journey. Instead of fixing it, MYOB made it even worse by removing it. Currently: input of BOTH email and password is required everydayNo setting to remember email at leastNo setting to custom login setting to allow users to personalize the trust on the device When some users don't need to "trust for 30 days", they could easily opt to not use that function and request "do not remind". But MYOB, on this occasion, removes this optional function for ALL users without considering the inconvenience of other users and leaves us no option but to take on this INCONVENIENCE.

I 100% agree. Having the get the authentication code EVERY SINGLE DAY is beyond frustrating. It's ridiculous.

But wait its going to gets worse..... https://www.myob.com/au/support/login-and-2fa/security-improvements/inactivity-sign-out

I cannot agree more. having to open up to 10 files multiple times every day is becoming tiresome. The remember for 30 days does not wok as I still have to enter the authentication code multiple times per day as well. Now we cant even log in at all.

I'm finding it even worse than that, it started off with needing authorisation code once a day, with having to put in email (no option for remembering that) and that seemed to cover the two company files I used and now it's having to log in fully and put in a authorisation code every single time and it requests it for each company file. So having to do the log in and 2FA multiple times a day now. They should at least give a 7 day option or something longer so that those that don't need to don't have to authorise every time and also bring back remembering the email. No one can get in without the password so it shouldn't be an issue to remember the email.There's having security features and then there is this, where it's just taking so much extra time to try and get up and running. I don't like leaving MYOB open in between sessions of work as I've had a problem with having to get a file repaired when the computer shut down suddenly. I think I am lucky though, it sounds like some people cannot access their files at all because they can't log in, at least I can do it but it's a pain doing it multiple times a day for multiple company files.

Hi everyoneBut more specifically, there have been 3 members commenting about authenticating when changing between files. Jo15 , MezIndustries and Hemlock Our identity team will investigate this further, as the repeated 2FA prompts dont sound like the intended experience.I would like to offer an interim suggestion that might help in the short term though.For DesktopWhen switching between files, it is best to go to the top menu and go to file > open. Then you can navigate between files without having to do 2FA or re-loginFor BrowserWhen switching between files, click on the business name on the top right of the screen, then click 'switch business'

Annoying mannual login required every day

35 Replies

Mike_MYOB
Community Manager
1 year ago
Hi Jo15 , I'm confirming with our team about a response on this for you.
I have mentioned previously that we work alongside the ATO when developing and implementing changes to align with their guidelines.
There are a lot of scenarios that the ATO need to provide information for in their guidelines, however for MYOB because we are a SaaS business these are the guidelines we adhere to as a DSP.
I expect that it is because our software has the capability of connecting to the ATO for payroll and BAS, therefore must adhere to the security guidelines, even if those workflows are not being used by the end user.
If I receive an update from the team that differs from the above or can shed any more information, I will be sure to updated you.
TracyKaye
Member
1 year ago
I've just experienced this for the first time today after 1 hour of being 'inactive' I dared to do other components of my job that don't require MYOB. The 2FA is already painful, I want the option to trust this device for 30 days back so I can stop wasting my time entering email address and passwords multiple times a day. It's particularly annoying having to do it when MYOB crashes (almost daily) It's enough to make me choose another profession!
bh31
Member
1 year ago
I agree. MYOB has crashed about twice today and then having to login again after leaving MYOB inactive for more than 20 minutes is ridiculous.
AmandaMYOB
MYOB Moderator
1 year ago
Hey bh31 TracyKaye

We are aware of issues customers are facing trying to open their files. We have temporarily disabled the inactivity timeout for AccountRight while we look into this and you will need to restart AccountRight to pick up the change. At this point we are unsure if it's related to the inactivity changes but will make sure to update you as soon as I have more information.
katlouhen
Contributing Cover User
1 year ago
Yes, surely we the users should be able to decide on our own security requirements. I work from home and no-one else has access to my computer!

MYOB please go back to trust for 30 days.

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Annoying mannual login required every day

35 Replies

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