8 months ago
Changing Subscription Issue
I am the account owner of a MYOB business account.
I cannot make any changes as the "Billing contact can only make changes"
The person who set up the subscription (the billing contact) is no longer is active with the business.
Even though i have the original (billing contact) login, i cant login as i cant access 2FA for the old login.
Why cant i make changes to my account, if i am the owner?
All i need to do is add to my subscription?
I have the ability to cancel my subscription, but not change it? Makes no sense to me.
Please help