Forum Discussion

SmallsRd's avatar
SmallsRd
11 months ago

Changing Subscription Issue

I am the account owner of a MYOB business account. 

I cannot make any changes as the "Billing contact can only make changes" 

The person who set up the subscription (the billing contact) is no longer is active with the business. 

Even though i have the original (billing contact) login, i cant login as i cant access 2FA for the old login. 

Why cant i make changes to my account, if i am the owner?

All i need to do is add to my subscription?

I have the ability to cancel my subscription, but not change it? Makes no sense to me.

Please help

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    10 months ago

    Hi SmallsRd,

     

    Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

     

    My apologies for the late response. I cannot imagine how frustrating it is to be stuck in a situation where you need to make changes to your MYOB account but are unable to do so due to the billing contact issue. Your patience is highly appreciated. To assist you further, I will be sending a private message to you requesting the necessary details. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.

     

    As for adding to your subscription, MYOB allows you to add functionality like inventory and payroll whenever you want. It's easy to scale back or up. However, this might be restricted currently due to the billing contact issue.

     

    We're looking forward to your response.

     

     

    Kind regards,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      10 months ago

      Hi SmallsRd,

       

      I hope this message finds you well today. I just wanted to follow up on whether you still require assistance with changing the subscription issue. We have recently asked for necessary details through a private message, but we have not received any response. If you encounter any further issues, please feel free to reply. We're always delighted to assist you further.

       

       

      Kind regards,

      Shella

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        10 months ago

        Hi SmallsRd,

         

        I hope this message finds you well today. We have recently asked for updates, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We’re always delighted to assist you further.

         

         

        Kind regards,

        Shella

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