Contact a MYOB sales person

Hi Liz_A,

Thank you for the post and for letting us know your concern. I've responded to this user and provided the information so he/she can have a new subscription online.

Please let me know if you need further help.

Kind regards,

Sai

Hi Isaiah_C 

I've managed to get him to create a SN but he still has to call and you are finished for the day so it will be another day before he can get a subscription and get online.

Regards

Liz

Hi Liz_A,

Thank you for letting me know. I've advised the customer to contact our phone support or live chat on the website that I've provided so they can add a subscription and put the file online. 

Please let me know if you need further help.

Kind regards,

Sai

Hi Isaiah_C 

Thanks to Keoh in sales, my client now has the correct subscription and is able to use his file online. It appears the original sales person set him up with the wrong subscription, even though he had been advised of exactly which subscription was needed, and Keoh was helpful and competent and fixed the problem for us.

The problem for my client and I now, is that we are asked to confirm the file EVERY time we log in. Is this a current MYOB issue or does this need fixing too? I have told him not to use Auto Confirmation in case of the common problems MYOB has with confirmation not working for whatever reason and at least the grace period can be chosen whilst waiting for a fix.

Regards

Liz

Hi Liz_A,

Thank you for the response and for letting us know your concern. I'll raise this concern to the relevant team, and we'll make sure to fix this as soon as possible. Try to observe it and if it's still occurring after 7 days, please let us know.

Please let me know if you need further help.

Kind regards,

Sai

Hi Isaiah_C 

Thank you - as of today, the file no longer asks for confirmation on every login.

Regards

Liz

Hi Liz_A,

Thank you for letting me know. I'm glad that it's fully working now. If you have any additional concerns, please feel free to post in our Community Forum. Have a great day!

Please let me know if you need further help.

Kind regards,

Sai

Hi Isaiah_C 

This client has just informed me that his subscription has expired, even though he gave credit card details at the time. Please advise whether there is an issue such as incorrect Serial Number or just a problem with MYOB's recording?

Regards

Liz

Hi Isaiah_C , Doreen_P  @somebody

My client is desperate to access his file - please advise. SN ends in 3040 and File ID is 1.

Regards

Liz