Emailing from Outlook not working

Hi HDG,

Thank you for your detailed post and the screenshot.
 

I understand how frustrating this issue can be. To resolve it, I recommend starting by clearing your AccountRight cache to fix any software discrepancies (Clearing the AccountRight Cache). Additionally, please visit this help page for more troubleshooting steps. Email troubleshooting

Feel free to post again, we're happy to help!

Regards,
Earl

Have tried this, have made sure my user profile is set to administrator, have tried various clean ups, have uninstalled and reinstalled both MYOB and MS Office, have made sure my DNS and MX links are all correct. Not sure what else to do!

Hi HDG

I appreciate your efforts in trying different solutions to fix the issue when emailing. If the resolution provided wasn't able to fix it, I highly recommend using our MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off. Feel free to post again if you encounter issues in the future.

Best regards,

Doreen

Thank you but i have no idea what you are talking and i don't know what MOCA is 

Hi HDG , sorry for the confusion. MOCA is our virtual assistant, you will see it many locations as a chat bubble on the bottom right of your screen. Two of the main places you will see this is our help pages (myob.com/contactus) or via 'My Account' (myaccount.myob.com)
Based on the above, it looks like you will benefit from contacting MYOB support. Submitting a case via My Account or using MOCA during business hours is the best way to do this (MOCA will escalate you to a livechat agent when/if it is unable to help)
Cheers, Mike