Forum Discussion

ai_ling's avatar
ai_ling
Contributing User
2 years ago

Extending access to new user

Hi MYOB team,

 

I need to provide access to a new user. I do not have admin rights yet to do it. My manager had the rights but he has suddenly left the organization.

 

Can you please help on how to go about it?

  • ai_ling's avatar
    ai_ling
    Contributing User
    2 years ago

    I am getting a pop up saying " Unable to invite user - you need to be an online administrator or the company file owner to invite the user" 

  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi ai_ling 

     

    The current AccountRight Live Owner can invite another AccountRight Live Administrator to the company file if required.

    Should the AccountRight Live Owner/primary contact of the account has moved on then we would be looking at needing a change of details form to be completed. This will be required to be completed to showcase who the current primary contact is and thus we can make that user the AccountRight Live Owner. I've sent you a change of details form via direct email.

    • ai_ling's avatar
      ai_ling
      Contributing User
      2 years ago

      Hi Steven,

       

      Thanks for the detailed explanation. However, the previous company file owner (my boss) has resigned and it won't be possible for us to obtain his details / signature now.

       

      Also there is another catch here - while my boss was based out of Melbourne, Australia; currently I am based out of Hyderabad, India. Is there a requirement of a local ID to be a MYOB AccountRight Live Owner ?

       

      Please suggest a way forward. I need to urgently extend accesses to multiple people as there are lot of personnel changes going on in the company and work is getting hampered.

       

      Awaiting a quick response. Thanks!

      • Steven_M's avatar
        Steven_M
        Former Staff
        2 years ago

        Hi ai_ling 

         

        Apologies for the delay in getting back to you in relation to your query.

        If the previous primary contact's signature is not able to be obtained for a particular reason, then we would require further documentation as outlined in that Change of Details form.