File stuck backing up
Hello,
I have lodged a support ticket for a file stuck backing up and waited for Online Chat to be open to find out it is closed. Given we still have to work during holiday periods, how do I obtain assistance please?
Forum Discussion
3 Replies
We used to get customer service 9-5 on the weekends via a specific phone number as a MYOB Partner. Now, while MYOB takes a "well deserved break", we can't get any assistance so we can work. No support via Chat, Support Ticket or phone. Even as a small business we have someone checking in daily to cover any client needs.
And we're needing to prepare for payroll on Monday...............
How frustrating it is to be on hold for 15 mins and still waiting "with an average than wait time" - "rest assured you will be connected to the next available agent" while being told over and over it's really quick to get help via live chat or lodge a support case, all which were done Saturday. Epic fail MYOB! How about you advise 150 people their payroll will be late as you decided to take a "well deserved break".
Yet I received this at 3.37AM this morning
