File stuck in back-up

Hi PF_1,

I see that you're dealing with a "backup in progress stuck status." Don't stress, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

Feel free to get in touch if you need more help.

Cheers,

Princess

Thank you :)

Hi PF_1,

No worries at all! I'm glad I could help you out! Don't hesitate to get in touch if you need assistance.

Cheers,

Princess

Hi Princess

We have the same problem again today.  This is not good :( Please help!

Hi Princess

Same issue today.  The last person here does the back up and then walks out as it takes 15 minutes. We can't be stuck every morning like this please.  

Hi PF_1,

I'm sorry to hear that you're having the same issue again with the backup getting stuck. I've gone ahead and applied a fixed script again, so you should be able to log into the file without any problems now. If you ever encounter issues, feel free to get in touch.

Cheers,

Princess

Hi Princess

This is totally unacceptable.  I had to wait until 9am before I could call MYOB.  NO support before then.  I then did a back up while Monica was on the phone.  So, people in our office could only start working at 9:30, 2 hours after the day starts.  Unacceptable..... We are in again, but it sounds like we will have this problem again when we do a back-up tonight.  Monica said to me it seems MYOB has an issue they are investigating.  And while they investigate, will they pay the wages of 8 people who are sitting here waiting to start their day too?  ALSO I am the administrator and since we have this problem yesterday, I can log in without ANY email or password which is the same issue we had before.  AND, then after the call, I get this stupid MYOB DIY email that clearly doesn't help as we can't activate it - ONLY YOU GUYS CAN.  We really need this resolved today please.  My number is and I'm in the office untill 3pm.  You can also talk to Alex.

Hi PF_1,

I totally get how frustrating this has been for you and I'm really sorry for the hassle. Our support team is here for you from Monday to Friday, 9am-5pm AEDT/AEST and we're hustling to help everyone as fast as we can. I've shot you a private message for more details. Also, I've taken off your phone number from your response for safety reasons. Thanks for your patience and understanding.

Feel free to get in touch if there's any other help needed.

Cheers,

Princess

Same issue here. 1st of the month also.

Can you please address urgently!

Hi Mabey,

I see you're having trouble with the backup in progress status. No worries, I've got you covered. I've switched your company file back to active. So, all you need to do is give AccountRight a quick restart and try getting into the file again as you usually would.

Feel free to get in touch if you need more help.

Cheers,

Princess