Forum Discussion

Mary55's avatar
Mary55
2 years ago

Getting ripped off

I am messaging this hoping MYOB will see and finally contact me, I tried to cancel my subscription 6 months ago when we sold business. MYOB keeps trying to take money which costs me $25 per time as there is no money in old business account. they also keep sending me emails saying my account has been frozen due to not paying. I got hold of someone 3 months ago and they reversed all charges and said it was dealt with. but no its still going on and now no one is coming back to emails and I cant seem to find the 0800 number I have previously called. what do I do? I have tried everything

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Mary55,

     

    Thank you for reaching out. Please allow me to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

    I sincerely apologise for the late response and for the inconvenience you've been experiencing with your cancellation request. I understand how frustrating this can be, and I appreciate your patience as we'll work to resolve this issue.

    To investigate and address this issue, I'll be reaching out to you via private message to gather more information. This will help us understand what happened with your cancellation request and take the necessary steps to rectify the situation. Please keep an eye on your Community forum inbox, and we’ll continue to address your concerns through that channel. We also have our virtual assistance MOCA through this link.
     

    Cheers,

    Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi Mary55,

       

      I hope this message finds you well. I would just like to follow up regarding the additional information I've requested via private message last Thursday. Please feel free to reply to our PM along with the information so I can further assist you.

       

      Cheers,

      Princess

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi Mary55,

         

        Kindly note that we will be closing this thread as we have not received any updates from you regarding the additional information we have been awaiting. Please feel free to initiate a new post if you require assistance in the future. We're always here to support you.

         

        Cheers,

        Princess

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