Invalid Fingerprint (100014)

Hello!

To fix the “Invalid Fingerprint (100014)” error in MYOB AccountRight, close the program and download the AccountRight Hotfix Tool from MYOB’s support page. Extract and run the tool as an administrator, apply the hotfix to your company file, and then reopen AccountRight.

Hope this helps!

Hello!

To fix the “Invalid Fingerprint (100014)” error in MYOB AccountRight, try reinstalling the software, ensuring your company file is activated, and checking for updates.

Best Regards

Hi CCrowe and Gail207Martinez, 

Welcome to the Community Forum!

I see that you're encountering an "Invalid Fingerprint (100014)" error after installing MYOB Accountright on your new computer. This usually means there's a hiccup with your computer's security settings.

Gail207Martinez is spot on with her advice! Additionally, check out this thread for detailed info on using the hotfix tool.

Feel free to get in touch if you need more help.

Cheers,

Princess

Hi,

I am using AccountRight Plus, I have recently moved a company file from offline (my Desktop) to online to enable an accountant/advisor to access the online file. After doing so I signed in to MYOB no problems, then selected the company file on line, after entering my password I got a message "Something gone wrong and AccountRight needs to close".  Viewed error log code : InvalidFingerprint (100014).

I have downloaded the Hotfix tool, but the .myox file is no longer in my laptop. 

Could you please provide some detailed instruction on how to fix this, I am not an IT person.  

Hi tonyr2,

That shift to online definitely has challenges. Because the file’s online, this Invalid Fingerprint (100014) needs a script run by the support team; the hotfix tool won’t sort it.

You’ve got two easy options:

• Log a support ticket in My Account so the team can run the script on your online file, or
• Jump on Live Chat via MOCA (our virtual assistant).

Once the script’s run, you should be able to open the file as normal.

Regards,

Genreve

Thank you Genreve, I have logged a Support Team ticket hopefully they will sort it out quickly