Forum Discussion

majestic200's avatar
majestic200
Member
2 years ago

Loss of multi user access

Select location does not allow choice of desktop

 

Today we have being denied multi user assess which is seriously affecting our teams ability to opperate.

Currently trying to resolve via some new inefficient chat service. 

Their resolve

"You have reached the maximum number of simultaneous users allowed under your MYOB Premier Workstation License..." Situation The maximum number of users is already accessing this company file. You can't open this company file at this time. Solution Wait until one of the users accessing the company file stops using the company file. If you encounter this message frequently, you may want to purchase additional workstation licenses to increase the number of simultaneous users of the company file. The Active Workstations window allows you to see which users are currently accessing a particular company file. This window also shows the number of workstations licensed. To open the Active Workstations window, choose Active Workstations from the File menu on one of the workstations already accessing the company file. If the number of simultaneous users allowed under your MYOB Premier license has not been reached, it's possible that the company file was closed incorrectly the last time one of the users exited MYOB Premier. To repair this situation, all current users of the company file must close the company file and then reopen the company file. You should then be able to open the company file with this user ID again.

This does not sort our issue 

 

I am very dissapointed with Myob whom we ha have been a client for 27years for 1 causing the issue we are experiencing and not speedly allowing use to resolve via a contact phone service 

6 Replies

Replies have been turned off for this discussion
  • majestic200's avatar
    majestic200
    Member
    2 years ago

    Thanks Mike for advice.

     

    I have finally resolved after 1/2 a day first with a hopless chat bot service and finally after obtaining phone line with ~1 hr wait corrected from MYOB end.

    It appears our file had been changed to single user and this was pushed through on a file opening confirmation.

     

    I feel very let down by MYOB and their down graded customer service.

     

    Ive taken note of you company and when i can recover lost time will contact yor for options on going 

     

    Cheers

     

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 years ago

    hI majestic200 , it appears you are using Premier v19.x, and your previous post was related to this issue. Have you closed down all Premier logins, then check for log files in the data folder and delete them.

     

    If you are accessing the file via a terminal server, you should check for loggied in users of myobp.exe (in the program folder), and force close those as well. If you or your IT support have done that, restart the server. 

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi majestic200,

     

    Thank you for your post and welcome to the Community Forum. 

     

    We are glad that the issue has been resolved. And we would also like to thank Mike_James for sharing insights. We understand your frustration, and this is not an experience we want to provide our customers with. We regret the inconvenience has caused you. Your patience is very much appreciated. 

     

    If you require any further assistance or questions, please feel free to post again. Rest assured that one of the MYOB Community Forum Moderators will attend it. 

     

    Kind Regards,  

    Cel

     

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 years ago

    Hi majestic200 , good to know it is resolved. Had a similar case last week, I should have remembered! 

  • majestic200's avatar
    majestic200
    Member
    2 years ago

    I would appreciate an explincation of how the issue of the down user license number down grade from 8 to  1 was caused which was pushed through during a MYOB company file automatic confirmation process.

    And how if should be resolved with out wasting 1/2 a day trying to deal with a chat bot.

     

    As this appeared to be a MYOB caused, they need a far more efficient resolution process.

    Our monthly invoice received today states we are provided "MYOB Payroll (Bundled) Recurring businesSUPPORT"

     

    It was lacking wehen we needed it.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi majestic200, 

    Thank you so much for your post and I'm sorry to hear that. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. This issue may have occurred because AccountRight wasn't closed properly on certain workstations, which may have left lock files behind. To resolve this, kindly ensure that all users exit the program and proceed to search for and delete all lock files located on the server. For detailed, step-by-step instructions, please refer to this support note. Locked company files.

     

    Feel free to post again, we're happy to help.
    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.