Forum Discussion
5 Replies
- Isaiah_CMYOB Moderator
Hi Helen22,
Thank you for the post and welcome to the Community Forum! I can help you in removing the file online and put the company file online. I'll be sending you a private message to get some information and to assist you further.
Please let me know if you need further help.
Kind regards,
Sai
- LCollinsFCACover User
Hi there - I have the same question - can someone from MOYB please assist?
- Genreve_SMYOB Moderator
Hi LCollinsFCA,
I see you need help transferring your subscription from one file to another. It would be best to contact our virtual assistant MOCA, as MOCA will transfer you to a live chat team if she can't help you. You can reach MOCA from any help article on the website. The Community Forum is not a dedicated support channel but a place where users can share Ideas.
However, if you need any other help, feel free to post again in the forum.
Thanks,
Genreve Hi I got this solved, but they can't just move the offline file back online to replace the offline file, even though the total number of subscriptions not changed. You have to call MYOB to get the offline subscription canceled and then add another subscription to move the offline file online.
- LCollinsFCACover User
Hi Helen - thanks for letting me know - it would be great if they let us self manage our subscriptions! Have a lovely evening.