MYOB AccountRights company files for both NZ and Aus business

Hi ann15,

Thank you for the post and welcome to the Community Forum! I appreciate you reaching out to us, and I'll be more than happy to help you. If you want to add a NZ company file, you need to create a new account because it needs to be separated.  

Please let me know if you need further help.

Kind regards,

Sai

Hi Isaiah, 

Thank you for your reply. 

I tried to create a new NZ company file with the current serial number and the system allows me to do it. I ticked New Zealand instead of Australia. Just one issue is when I choose to store the company file online, MYOB asks me to subcribe and directs me to this link Downloads - MYOB Support. I already downloaded the PC version. What should I do to purchase another subscription for AccountRight Live? This happens when I tried to create another Aus company file as well. 

Thank you. 

Hi ann15,

Thank you for the response. You need to contact our phone support or live chat support to add a subscription on your account. You can reach them by going to Contact us - MYOB Support. But we are highly suggesting that you need to create a new account for this to avoid some issues in the future.

Please let me know if you need further help.

Kind regards,

Sai

Thank you, Isaiah. 

Someone from MYOB has contacted my manager. They will discuss these in details tomorrow. 

Hi ann15,

Thank you for letting me know. I'm glad that they were able to contact you. If you have any additional concerns in the future, please feel free to post in our Community Forum. Have a great day! 

Please let me know if you need further help.

Kind regards,

Sai