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daphnecarmi's avatar
daphnecarmi
23 days ago

MYOB Refund ordeal

I cancelled my AccountRight but MYOB continued deduct the money. I have been trying unsuccessfully to get the money refunded. It has been accepted but to date (10 months) they havent managed to do so.  I have sent all required/requested information but they continue to ask for it again and again. I wonder - is the customer/accounts department using AI or is there and actual human?  It's not possible to talk to anyone everything is email. 

Are there any suggestions what can be done?? This is ridiculous and I'm exhausted with the ordeal.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    23 days ago

    Hi daphnecarmi,

     

    That sounds like such a frustrating experience, and I’m really sorry you've had to go through all that hassle for so long! Honestly, nobody should have to deal with something like this, and it's completely understandable that you're feeling exhausted with the back-and-forth.

     

    Here’s what I suggest to get this sorted quickly: You can reach out to our live chat team via MOCA (our virtual assistant). The best part? You'll be able to talk to a real human through chat! If you prefer, you could also submit a support case directly through MyAccount. This way, your request will go straight to the right folks who can help. 

     

    Regards,

    Sai

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