Forum Discussion

mui's avatar
mui
Cover User
1 year ago
Solved

MYOB Stuck in Backup Process

Hi,

The Backup on desktop seems to stuck forever. Build is latest version 2024.6.1.9

I have also tried log out and log back in, and restarted computer but issue persist, please help?

 

Thanks,

Skye

  • Isaiah_C's avatar
    Isaiah_C
    1 year ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

22 Replies

Show More
  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi RodneyPollen,

     

    Totally get why you’d wonder about your backup crashing, especially since your file size got smaller after closing the financial year. Yes, we have a script that reset your file back to active and I've run the script for your file, so you can log out and log back in to check if things are working now. If it still doesn’t fix the issue, our support team can take a closer look. You can reach them easily through live chat with our virtual assistant, MOCA, or create a support ticket in MyAccount.

     

    Cheers,

    Princess

  • RodneyPollen's avatar
    RodneyPollen
    Contributing User
    7 months ago

    Hi Princess,

    Thanks for running the script on my file. Unfortunately, it didn't fix my issue. I still get a "Connection to server was lost" error after it hangs for about 30 minutes.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.