Forum Discussion

JennyPTA's avatar
JennyPTA
Trusted Cover User
12 days ago

New sign in

Is anybody else find the new desktop sign in very clunky?

8 Replies

  • Jules23's avatar
    Jules23
    Trusted Cover User
    12 days ago

    Yes! It is driving me crazy.  I have wasted three hours this morning and I still can't log in. I go through the "clunky" sign in motions and nothing happens.

  • Clunky is not the word I would use - I can't even get into MYOB. Have had numerous lengthy support calls and the only advice offered is to contact my IT Department - Did that, they're pretty clever. It worked for about 10 mins, now I still cannot log in. Complaint registered with mailto:feedback@myob.com. Waiting, waiting, waiting.

  • BJ3's avatar
    BJ3
    Experienced User
    11 days ago

    I hope they stop the captcha code request that I got this morning.  Then still had to do the email code.  Thought this was meant to make things quicker...

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 days ago

    Hi everyone,

    If you need multiple files open at the same time, that would explain the extra sign-ins you’re seeing. It’s usually because different login emails are being used across those files, so the workaround is to use the same user/email on each file.

     

    Another user shared what they did:
    https://community.myob.com/blog/communityblog/accountright-2026-2-single-sign-on-sso---update/910741/replies/914088

     

    The CAPTCHA also shouldn’t come up every time. It’s just an extra security check if something looks different, like a new location or internet connection.

     

    Regards,
    Genreve

  • BJ3's avatar
    BJ3
    Experienced User
    11 days ago

    Re CAPTCHA

    Same computer, same browser, same user just different day.

  • its **bleep**py and my issue is when you are doing other things it signs you out and you have to continually sign in ... at least on the desk top it stays there