On Line file access

Hi, AlastairEE

Thanks for your post, and welcome to the MYOB Community Forum.

Did you receive any error messages when you tried to access your company file? As per checking, your company file is active and you should be able to access it. If you receive an error message, kindly send us a screenshot so we can further check it on our end. Make sure to remove sensitive information before posting in the Forum.

Best regards,

Doreen

Hi, AlastairEE

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Hi, AlastairEE

We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

Best regards,

Doreen

HI Doreen ... still cannot access files - can I talk to  somone who can guide me through the process of discovering where the files would be ? 

Many thanks Alastair 

Hi AlastairEE,

Thank you for your post.  I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
 

Regarding this, did you receive any error message when accessing your company file? As we have checked your account, the file is active, this means that you should be able to access your company file. May we request a screenshot if you are receiving an error message while accessing the file. Please note to remove all sensitive information on the screenshot before posting it here in the forum. 

We will be waiting for your response.

Cheers,

Shella

Hi AlastairEE, 

Hope this message finds you well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.
 

Cheers,

Shella

Hi AlastairEE,

Hope this message finds you well. Please be informed that we are now closing this case, as we were not able to receive updates. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.

Cheers,

Shella