On Line file access
Hi I cannot access my online MYOB files .. I am paying a monthly subscription
Forum Discussion
Hi, AlastairEE
Thanks for your post, and welcome to the MYOB Community Forum.
Did you receive any error messages when you tried to access your company file? As per checking, your company file is active and you should be able to access it. If you receive an error message, kindly send us a screenshot so we can further check it on our end. Make sure to remove sensitive information before posting in the Forum.
Best regards,
Doreen
Hi, AlastairEE
We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.
Best regards,
Doreen
Hi, AlastairEE
We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.
Best regards,
Doreen
HI Doreen ... still cannot access files - can I talk to somone who can guide me through the process of discovering where the files would be ?
Many thanks Alastair
Hi AlastairEE,
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
Regarding this, did you receive any error message when accessing your company file? As we have checked your account, the file is active, this means that you should be able to access your company file. May we request a screenshot if you are receiving an error message while accessing the file. Please note to remove all sensitive information on the screenshot before posting it here in the forum.
We will be waiting for your response.
Cheers,
Shella
