Forum Discussion

4014's avatar
4014
Contributing User
2 years ago
Solved

opening myob - states backup in progress

Hello

I am  unable to login to MYOB due to the error message

'Backup in progress

This company file is currently backing up

You can sign on once the backup is complete.'

The backup appears to be frozen.

Can you please reset our file to active to enable login.

 

Thanks

Alison

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi 4014, 
     
    Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. 
     
    I have checked your account using the email address associated with it and I have arranged to reset your company file back to active for you. We do recommend closing your AccountRight software and reopening it before reviewing the company file. 
     
     
    Let me know how this goes and if we can provide any further assistance here on the forum. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,   
    Leneth

13 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hi ArifM,

     

    I've run a scrip on your file to clear the backup in progress status. If ever this happens again, you're welcome to reach out to our support team on Live Chat via our virtual assistant, MOCA.

     

    Cheers,

    Doreen

  • ArifM's avatar
    ArifM
    Contributing User
    1 year ago

    Hi Doreen,

     

    Thanks for that. Are you able to advise why we couldn't get anyone to fix this over the weekend? Do you know why this happens?

     

    Also, do you know any contact numbers for MYOB?

     

    Thanks

    Arif

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi ArifM, 

     

    If your file is stuck in the backup status, it needs manual support intervention, which can't be done during the weekends as support lines are closed. The exact cause of the file being stuck isn't clear.

     

    The best way to reach out to the support team is via the MyAccount window or through live chat on MOCA.

     

    Regards,
    Genreve

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