our Jan 24 MYOB tax invoice for monthly subscription showing zero charge

Hi Kinexus-May,

Thank you for your post.

I'd like to investigate this further to provide you with the most accurate solution. To do so, I'll need to gather some additional information from you. I'll be reaching out to you via private message to collect the necessary details. Please keep an eye on your Community Forum inbox, and we'll continue addressing your concerns through that channel.

Cheers,

Princess

similar issue i just posted and ranted about -- help and billing were unable to assist.   

Hi WorkForceSP,

Thank you for your post.

I sincerely apologize for any frustration this may have caused, and I understand the urgency of resolving this matter.

To ensure we address your concern promptly and accurately, I'll send you a private message to gather some account information. Please check your Community forum inbox, and we'll continue to discuss your concern through that channel.

Cheers,

Princess

Thanks Princess,

I can see our MYOB file is now fully accessed, very much appreciate for your help.

Kind regards,

May Zhang

Hi Kinexus-May,

Thank you for your response. I'm glad to hear that your MYOB file is now fully accessible. Your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to start a new post. Our team is here to help.

Additionally, kindly change your username from your Community forum profile for security purposes. This can be done by going to your Community forum profile >> My settings >> Change username.

Cheers,

Princess

Hi Princess,

We're encountering the same issue as last time when we attempted to log into our account this morning. It appears that our subscription has expired, despite all monthly invoices being paid via direct debit. We contacted your accounts department, and they informed us that there are no outstanding invoices on our account. Could you please investigate what occurred with our account and provide guidance on how to prevent such problems in the future?

Hi Kinexus-May,

Thank you for your post.

After reviewing your account, I can confirm that all monthly invoices have been successfully paid. However, there is an overdue invoice that requires your attention to prevent the cancellation of your main account. To reactivate your account, please settle the debt for the online invoice payments. Since we are unable to proceed with activating your account through this channel, I recommend contacting our virtual assistant, MOCA, on our website. Alternatively, you can submit a support request via myaccount.myob.com.

Feel free to post again if you need further assistance.

Cheers,

Princess