Forum Discussion

Contributing Cover User

10 months ago

our Jan 24 MYOB tax invoice for monthly subscription showing zero charge

And most recently we only can access read only myob file, is there something wrong with it? we didn't receive any emails regarding failed credit card charge or any notices, please notify how we can ...

Princess_R
10 months ago
Hi Kinexus-May,

I hope this message finds you well! I'm pleased to inform you that I've brought your concern to the relevant team, and we've successfully resolved the issue with your MYOB subscription. Everything should be working smoothly now. Please feel free to reach out if you encounter any issues. Our team is always here to help.

Cheers,

Princess

Princess_R

MYOB Moderator

10 months ago

Hi Kinexus-May,

I hope this message finds you well! I'm pleased to inform you that I've brought your concern to the relevant team, and we've successfully resolved the issue with your MYOB subscription. Everything should be working smoothly now. Please feel free to reach out if you encounter any issues. Our team is always here to help.

Cheers,

Princess

Kinexus-May
Contributing Cover User
10 months ago
Thanks Princess,

I can see our MYOB file is now fully accessed, very much appreciate for your help.

Kind regards,

May Zhang
- Princess_R
  MYOB Moderator
  10 months ago
  Hi Kinexus-May,
  
  Thank you for your response. I'm glad to hear that your MYOB file is now fully accessible. Your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to start a new post. Our team is here to help.
  
  Additionally, kindly change your username from your Community forum profile for security purposes. This can be done by going to your Community forum profile >> My settings >> Change username.
  
  Cheers,
  Princess
  - Kinexus-May
    Contributing Cover User
    8 months ago
    Hi Princess,
    
    We're encountering the same issue as last time when we attempted to log into our account this morning. It appears that our subscription has expired, despite all monthly invoices being paid via direct debit. We contacted your accounts department, and they informed us that there are no outstanding invoices on our account. Could you please investigate what occurred with our account and provide guidance on how to prevent such problems in the future?