Forum Discussion

MND's avatar
25 days ago

Template issues

I cannot get the template in the new version to print correctly - it appears totally different with missing items - namely purch order info or j/no info. Also how do we add an address in the invoice as we use cash sale for numerous customers and need to change the address before printing. - no ship to field shows up. Also there are no options to select multiple emails when quoting or invoicing

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 days ago

    Hi MND​,

     

    Sorry for the wait getting back to you. So far, I haven’t heard of anyone having issues with their template printing oddly, but sometimes just opening your default template, hitting save, and closing it can fix those missing details. Definitely worth a shot! 

      

    If you’re working with a cash sale and need a different address on the invoice, you can add more shipping addresses from the customer's card. However, you won’t be able to change the invoice address from the Print/Email screen. You’ll need to update the address directly on the invoice itself before printing or sending it out. 

      

    And if you need to email invoices or quotes to a few people, you can pop all the email addresses right into the email field, just separate each one with a semicolon. 

     

    Cheers,

    Princess

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