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Mathilda's avatar
Mathilda
Trusted User
2 years ago
Solved

Two Factor Identification

Hi all - just noticed that for the last few days there was no 2-factor identification in place when I logged in?  I had to use it now to log into the MYOB Community though.  Any explanation?

  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hi, Mathilda. Thank you for this clarification and you are very much welcome!

     

    Yes, the security has been upgraded. However, you might tick the option  "Trust this device for 30 days" right before the upgrade. This is one of the possible reasons why it is not asking for two-factor authentication using the same device. 

     

    For us to drill down on what is causing this issue, can you please try doing this workaround: 

    - Try to sign in using a different device.

    - If you are using AccountRight, try to sign out. From Services, click sign out from AccountRight Live.

    - If you are using MYOB Business, click on the business name at the top right of the window and Log out. 

5 Replies

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  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hi, Mathilda. Thank you for reaching out. 

     

    Based on user input, we have enhanced our recently launched Identity platform to request users' login information every 12 hours instead of the previous interval of every 7 days. This modification became effective on October 18, 2023. Rest assured that we take security seriously.

     

    If you have any concerns, please don't hesitate to reply to this thread.

     

    Best regards,

    Hannah

     

     


     

  • Mathilda's avatar
    Mathilda
    Trusted User
    2 years ago

    Hi Hannah_V 

     

    Thanks for your reply.  I read your answer as if the security has been upgraded, but it doesn't make sense that I was able to log in (from scratch) without having to get the pass code from my i-phone like I used to.  To me that means quite the opposite?

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hi, Mathilda. Thank you for this clarification and you are very much welcome!

     

    Yes, the security has been upgraded. However, you might tick the option  "Trust this device for 30 days" right before the upgrade. This is one of the possible reasons why it is not asking for two-factor authentication using the same device. 

     

    For us to drill down on what is causing this issue, can you please try doing this workaround: 

    - Try to sign in using a different device.

    - If you are using AccountRight, try to sign out. From Services, click sign out from AccountRight Live.

    - If you are using MYOB Business, click on the business name at the top right of the window and Log out. 

  • Mathilda's avatar
    Mathilda
    Trusted User
    2 years ago

    Hi Hannah_V 

     

    I am working from home and only have the one computer, but I have signed out by clicking "sign out from AccountRight Live" from Services, and when I logged back in, it asked for the code from my phone.  Thanks for your help in this regard. :)

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Thank you for updating us, and we are delighted to hear that the authentication is now working, Mathilda.

     

    If you ever encounter any further questions or require assistance in the future, please don't hesitate to reach out. We are here to help!

     

    As the reported issue has been resolved, we will be closing this thread. If you have any other concerns or inquiries, feel free to open a new support ticket or thread, and we will be more than happy to assist.

     

    Thank you for choosing MYOB, and have a wonderful day!

     

    Cheers, 

    Hannah

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