Forum Discussion

mitchf2's avatar
mitchf2
Contributing User
1 year ago

Exporting data for Accountant

I am getting an error message when I try to export data for my accountant.  It is the same message no matter which format I try although the Request ID is different each time:

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: bd7494a7-0fcd-4518-8dda-6fb6dd2cedb8.

export data

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi mitchf2, 

     

    There are a few reasons why exporting data to the accountant might fail. Troubleshooting the something went wrong error requires support to check the specific setup. I recommend contacting our team by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

     

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