How to identify the Out of Balance from Account Receivable

Question

Hi&nbsp;&nbsp;I am struggling to identify what caused the out of balance from Account Receivable on Balance Sheet.&nbsp;I already have asked to the officer from live chat but he just said check each transactions.&nbsp;The total Receivable (as at 30/06/2022) is $2,021,762.22 but the receivables account total (as at 30/06/2022) is $2,027.733.35. So have -$5,971.13 of out of balance but want to check where it came from.&nbsp;Does anyone know how and where to check this???&nbsp;&nbsp;Thank you

gavin12345 · Answer

Hi&nbsp;Serialnumber&nbsp;&nbsp;Go back in time (say 1 July 2021) and see it it balanced then. Advance one month at a time until you see the out of balance - investigate transactions during that period.&nbsp;RegardsGavin

serialnumber · Answer

Thanks Gavin&nbsp;I have tried to check the Aged Recevables (Detail) from the desktop version as online didn't have that part, but it didn't show me the time period I selected (Say I selected 1 July 2021, but it still shows from 31/12/2022).&nbsp;Do you know how to properly set and check this??

gavin12345 · Answer

Hi&nbsp;Serialnumber&nbsp;&nbsp;&nbsp;I recommend you use the Receivables Reconciliation Summary Report - this gives you an 'as at' balance to check the Sales Register and the account balance.&nbsp;RegardsGavin&nbsp;

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How to identify the Out of Balance from Account Receivable

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