Undeposited Transaction Showing as Paid

Question

I have a "paid" invoice from over 3 weeks ago which is still yet to be deposited into my bank account:

For the last year, all of my paid invoices have successfully been paid via MYOB into my business bank account, excpet for one recent invoice.

It registered as paid over 3 weeks ago, and yet the amount still has not shown up in my bank account as income. I am still waiting to see it.

Has this ever happened to anyone else? If so, please advise on how to investigate further and recitfy!

Thanks :)

shella_a · Answer

Hi JacksonB,
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It's great to have you here in the Community Forum!
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I appreciate your reaching out. To prevent these invoices from showing as paid. You may create an undeposited fund for it. This account is where you keep track of payments received via cash, check, or credit card before they go into your bank account. To set this up, navigate to the Setup menu, select Preferences, and under the Banking tab, choose the option for grouping received money with other undeposited funds. Please note that this doesn't apply to the Bank Register window. For more details and guidance, you can refer to the article about undeposited funds.
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Feel free to post again if you require further help.
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If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
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Kind regards,
Shella

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Undeposited Transaction Showing as Paid

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