bank feed history

and the number doesn't relate to any invoices I have sent out

and when I look at the invoice that I am assuming it is, it has been put into 

1-2001 Undeposited Funds Account and when I try and change that it says you can't change something in a previous financial year but it is not, it is in the current one!!?? Why have things changed without my knowledge?

I received a payment advice from a customer, when I went to enter it the invoice was already marked closed and the payment allocated to undeposited funds, but the money is not yet in my actual bank account

this is very confusing.   how can I stop this happening?    I do not like it!!

This has just started happening to me too. I don't understand it and I don't like it either. The payment does appear in the bank account but it is normally about 2 days later after the notification of the payment. I would like to turn it off. I have sent support requests but no-one has got back to me yet.

Hi SSCS2015 and DeeJay,

Love this question, and totally get why it feels like things have suddenly changed. The “MYOB PAYBY MYOB010001” lines are online payments processed via MYOB. Because of normal bank processing times, the money usually lands in your bank account about 2 days after the notification. MYOB first records the payment into 1-2001 Undeposited Funds. Since the payment is already recorded, you can’t change the account on the original transaction. It then moves out to your nominated bank account through the normal reconciliation/deposit process. You can check out this link about online payments for more info. There’s no option to turn off the payment notification. If something still doesn’t look right on a specific payment, it’s worth reaching out to our team on Live Chat via our virtual assistant, MOCA, so the team can check your file while waiting for a response to your support request.

Cheers,

Doreen