Forum Discussion

yobers's avatar
yobers
Trusted User
1 year ago

Bank feed requiring account details

When trying to upload a new .qif statement into my bank feed I have been told that in order to keep using my bank feed I need to select a bank account type. This has never happened before. After selecting 'everyday account' I am then prompted to enter my bank account details (acct no, bsb etc) before I can save and start uploading statements again into my bank feed. I have no interest in automatically connecting my bank account and therefore do not wish to provide my bank account details. I manually upload .qif statements and that works perfectly fine for me. Could you please let me know how I can satisfy the need to select a bank account type without having to enter my bank account details. Thankyou.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi yobers,

     

    That sounds unusual, especially if it wasn't required before. To get this sorted quickly, I'd recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check what's going on and help you find a solution.

     

    Regards,

    Sai

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