Hi Jen24
Thanks for posting.
If the transaction is under bank transaction without any matches, it means that it is not matched yet.
Processing their match outside the bank transaction means you still need to make sure that they are matched inside the bank transaction window.
If these transactions are from the previous dates prior to your recent reconciliation and it has balance out with all transactions being marked as checked most likely, the transactions that should match with these bank feeds are already reconciled and would not appear in the bank transaction window.
What I can suggest is to undo the reconciliation covering the dates of the transactions that are unallocated then unmark the transactions that correspond to them under reconcile accounts. After doing so, the transactions will appear under bank transactions window and could be matched. Right after that, matching all transactions under bank transactions should proceed in reconciling the bank account as normal.
Generally, we make sure that the transactions is matched under bank transaction window first before reconciling the account.
If you have further questions or need further assistance feel free to reply to this thread.
Cheers
Genreve
