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Mandy7's avatar
Mandy7
Contributing User
15 days ago

Bank reconciliation not reconciling

I have entered all my transactions and paid them for the month.  I then go into bank feeds and match everything.  Then when I go to reconcile account and enter the bank statement figure it is out.  I untick everything and go through the bank statement and match every transaction individually in MYOB.  It still does not reconcile.  I have to untick everything. Then reconcile each day individually.  Entering the bank statement figure for each day.  When you entered the last day of the month it is correct and reconciles. I have tripled checked the months transactions to make sure nothing has been missed or entered twice to put the reconciliation out and the transactions are correct.  This keeps happening each month now.

 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    15 days ago

    Hi Mandy7,

    What you're experiencing is not typical, especially since it keeps recurring even after thorough checks and manual reconciliation. No worries, we’ll need our support team to take a closer look behind the scenes. Just start a Live Chat with MOCA, our virtual assistant, or send a support case through MyAccount.

    Regards,
    Earl