Forum Discussion

Vanessa9's avatar
10 months ago

Bank reconciliation

Hi

 

In my bank reconciliation I am missing the first 15 transactions. . .  I can see them in the account listing but they are not showing up in my reconciliation section.

Cheers

V

  • Hi Vanessa9


    Thanks for reaching out and welcome to our Community Forum. I understand that reconciliation is a crucial part of your business operations and I'm here to help. I apologize for the delayed response.

     

    From what I gather, if a transaction appears in other reports but is missing in the reconciliation window, it's likely that the transaction is hidden in this window. Here's a step-by-step guide to help you uncover those missing transactions:

    1. Open the reconcile Accounts windows (Banking > Reconcile Accounts)
    2. Choose the bank account in question.
    3. Input the date 31/12/9998.
    4. Mark all transactions check.
    5. Copy the Calculated closing balance amount to the Closing bank statement balance box.
    6. Click Reconcile.
    7. Undo reconciliation.

    After these steps, the missing transaction should appear. You can then proceed with your usual reconciliation process.

     

    If you need any more assistance, feel free to ask. We're here to help!

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve