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elsie61's avatar
elsie61
2 years ago

Bank reconciliations

Hi all, I'm new to myob online and tearing my hair out.  I've used Myob for years and thought I had it mastered.

I've just set up a new business and have set up bank feeds.  However, every day I get the same transactions dropping into the unallocated items list.  When I allocate them to the appropriate account, it throws the account reconciliation out as these transactions have already been recorded.  It is taking up so much of my time I'm so frustrated and annoyed I think I'll try a different system.

Where am I going wrong?

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi elsie61, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your difficulties matching your Bank Feeds with transactions in the file. In my understanding, the allocate transaction tab creates a new transaction and directly matches it with the bank feeds. If you already have a transaction recorded for that certain bank feed, you will need to match the bank feed to the transaction instead of allocating it. 

    I would suggest matching the transaction in the file instead of allocating it to avoid the bank feeds from creating a new transaction. 

     

    Let us know if you require any further assistance with this. We're happy to help. 


    Thanks,
    Genreve

    • elsie61's avatar
      elsie61
      2 years ago

      thank you.  I know how to match transactions but no transactions come up under the match/allocate tab to match the transaction with

       

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi elsie61, 

         

        Thank you for your response and the added information. 

         

        Generally, if the transactions are not appearing in the bank transactions window to match the bank feed transactions, this means that the transactions we are trying to match with the bank feed transactions are already reconciled or marked checked under the Reconcile Accounts window. I suggest checking the Banking > Reconcile Accounts window and making sure the transactions we are trying to match are not yet reconciled or marked checked. 

         

        Let us know if you require any further assistance with this. 


        Thanks,
        Genreve

         

         

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