Bank Transactions not Matching

Hi heimdal 

 

There's a lot of reasons a match might not come up. The reasons why it might not be working now specifically is:

 

1. You started using online payments. If this is the case than the difference between your invoice and the money received may be different due to the merchant fee.

 

2. The way transfers between accounts work slightly different than they did in the past. Is it a transfer between accounts and already been matched with a different bank account?

 

3. Has the linked account been changed? 

 

4. If its none of those here are some further troubleshooting. I recommend:

• Running the exceptions review report.
• Check if the correct account used on the transaction
• Check you haven't entered the transaction with an incorrect date by changing the search range to date to 31/12/9998.
• Also check you haven't entered the transaction with an incorrect amount. When looking for a match, the bank feed system is looking at the amount of the bank feeds transaction to match to the transaction in the file. If the amounts differed, then the two transactions can't match.
  This can happen with typing mistakes, but also happen if you have 1 payment for multiple invoices, or multiple payments for 1 invoice. Try searching all matches instead of exact matches. 
• Check for manually reconciled transactions. Reconciled transactions won't match to bank feed transactions. Check if the transaction comes up under reconcile accounts and is not ticked. If it has been ticked you can untick it then save progress and it should come up as a match. 

 

If the above does not resolve your issue could you please take a screenshot of an example transaction and the bank feeds screen (redacting any sensitive information) then attach them in your reply? 

 

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